❓ Help Center
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Is something not working for you? Don't worry, here are solutions to the most common problems.
🔍 Search for your problem
Use the search bar above (the magnifying glass 🔍) and type:
- What is happening to you (e.g. "I can't get in")
- The error you see (ex: "404 error")
- What you wanted to do (ex: "change password")
🆘 Most common problems
🔐 Access Problems
| Problem | Quick fix | Complete guide |
|---|---|---|
| I forgot my password | On the login screen, press "Forgot your password?" | See guide |
| I do not receive the recovery email | Check the Spam folder | See guide |
| It tells me "User not found" | Check that you use the correct email | See guide |
| Page does not load | Check your internet connection | See guide |
📱 Problems with the Technician App
| Problem | Quick fix | Complete guide |
|---|---|---|
| Data is not synchronized | Check that you have internet | See guide |
| I worked offline and everything was lost | Do not close the app until it syncs | See guide |
| I can't see my pools | The admin must assign you the visits | See guide |
| The app is very slow | Close other apps and restart | See guide |
📍 GPS problems
| Problem | Quick fix | Complete guide |
|---|---|---|
| GPS does not find the address | Set the coordinates manually | See guide |
| The technician arrives at the wrong place | Check that the map pin is accurate | See guide |
| I cannot propose GPS coordinates | Activate the location on your mobile | See guide |
💰 Billing Issues
| Problem | Quick fix | Complete guide |
|---|---|---|
| The invoice comes out with an amount of 0 | Review the client's payment method | See guide |
| It won't let me generate invoices | Check that the period is closed | See guide |
| The invoice has products that are not | Review recorded consumption | See guide |
| I want to cancel an invoice | Create a corrective invoice | See guide |
📂 Issues by category
🔌 Connection and Sync Issues
- Data is not saved
- The app is "thinking"
- "No connection" error
- Duplicate data
📍 Problemas de GPS
- Address not found
- Incorrect coordinates
- The mobile does not detect location
- Blank map
💸 Billing Issues
- Incorrect amounts
- Duplicate invoices
- Error generating
- Client does not appear in billing
🔐 Problemas de Login y Acceso
- I don't remember password
- Account blocked
- "No permissions" error
- Emails do not arrive
⚠️ Common Mistakes
- I accidentally deleted something
- I double clicked and it duplicated
- I can't find what I just created
- The technician sees data from another client
🆘 Contact Support
If none of these solutions work for you:
📧 Email
What to include in your email:
- Your name and company name
- Clear description of the problem
- What were you trying to do?
- Screenshots if possible
- Since when does this happen to you?
💬 Chat (from the app)
"Help" button → "Live chat"
⏱️ Response times
| Channel | Estimated time |
|---|---|
| 4-24 business hours | |
| Chat | 5-15 minutes |
🛡️ Report a bug (program error)
If you think you've found a bug in PoolControl:
- Describe exactly what you were doing when it happened
- Include your browser (Chrome, Safari...) and version
- Attach screenshots
- Tell us if it happens always or only sometimes
Email for bugs: soporte@poolcontrolpro.com
💡 Advice before contacting
Many problems are solved with these steps:
- Reload the page (F5 or Cmd+R)
- Log out and log back in
- Clear browser cache (or try incognito mode)
- Try from another browser
- Test from another device (mobile vs computer)
If after this it still fails, write to us without shame. We are here to help you.
🚀 Isn't it a problem? Is it a question?
If what you want is to learn how to use something, better go to Funcionalidades or Getting Started.
This section is only for when something doesn't work.