🏨 Use Case: Hotel Management
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Company: Costa del Sol Swimming Pools
Location: Malaga, Spain
Clients: 12 hotels with swimming pools
🎯 The Problem
Juan runs Costa del Sol Swimming Pools. It has 12 hotels as clients, each one with:
- 2-5 swimming pools (adults, children, jacuzzis)
- Intensive use hours (8:00 - 22:00)
- Important online reputation (TripAdvisor)
- Need for zero interruptions
Before PoolControl:
- Technicians entering pools with clients bathing
- Complaints about noise from vacuum cleaners during relaxing hours
- Forgetting to clean before important events
- No record of what was done on each visit
✅ The Solution with PoolControl
1. Multiple Pool Configuration
For each hotel, they created a client with several pools:
Cliente: Hotel Estrella del Mar
├── Piscina: Adultos (olímpica)
├── Piscina: Infantil (splash)
├── Piscina: Jacuzzi (SPA)
└── Piscina: Interior (gimnasio)Advantage: One invoice for the hotel, but detailed control of each pool.
2. Specific Hours per Pool
They configured time zones in the notes:
| Swimming pool | Cleaning schedule | Why |
|---|---|---|
| Adults | 7:00 - 8:00 | Before opening |
| Children | 14:00 - 15:00 | Nap (less children) |
| Jacuzzi | 6:00 - 7:00 | Before the SPA |
| Indoor | 10:00 - 11:00 | Always available |
3. Pool Checklist
Each type of pool has its specific checklist:
Adult Pool:
- [ ] Check chlorine/pH levels
- [ ] Clean skimmers
- [ ] Vacuum bottom
- [ ] Check showers
Jacuzzi SPA:
- [ ] Check temperature (36°C)
- [ ] Control turbidity
- [ ] Clear filters (daily)
- [ ] Check jets
4. Event Alerts
The hotel notifies of important events:
- "Wedding Saturday 3:00 p.m. - pool must be perfect"
- "Health inspection Thursday"
PoolControl schedules special visits before these days.
📊 Results
Before vs After
| Metric | Before | After |
|---|---|---|
| Hotel complaints | 5-10/month | 0-1/month |
| Technicians needed | 8 | 6 |
| Missed visits | ~3/week | 0 |
| TripAdvisor Rating | 3.8 ⭐ | 4.6 ⭐ |
Testimony
"Before I had to call the hotels every day to ask if everything was going well. Now they call me just to congratulate us."
— Juan, Costa del Sol Swimming Pools
🛠️ Specific Configuration
Geographic Zones
They created zones by tourist area:
- East Zone (east coast hotels)
- West Zone (west coast hotels)
- Downtown area (urban hotels)
Each technician specialized in an area.
Stock in Vans
Hotel vans carry extra stock:
- Chlorine for emergencies
- Common spare parts (gaskets, sleeves)
- Express cleaning kit
Automatic Reports
Every Monday, PoolControl generates:
- Weekly report for each hotel
- Product consumption
- Photos of incidents
- Comparison with previous week
💡 Tips for Hotels
Tip 1: Coordinate with reception
The technician notifies reception upon arrival. That way they know they're in.
Tip 2: Contact sheets
In PoolControl they store:
- Reception telephone
- Hotel maintenance telephone
- Pool manager (if there is one)
Tip 3: Before/after photos
The technician takes a before and after photo. If there are complaints, there is evidence.
Tip 4: Summer checklist
In high season, they add tasks:
- Check more times a day
- Clean more filters
- More chlorine (more bathers)
📈 Scalability
Juan started with 3 hotels. Now he is 12.
How did they climb?
- PoolControl allows duplicate configurations
- Master routes for new similar hotels
- Technicians trained with the app (easy onboarding)
Next step: Franchising in other provinces.