🏢 Use Case: Neighborhood Communities

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Company: Community Maintenance SL
Location: Madrid, Spain
Clients: 45 neighborhood communities

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🎯 The Problem

Ana manages maintenance for communities. Each community has:

• 20-200 neighbors (owners)
• 1-3 common swimming pools
• A community president who decides
• A property manager who pays

Before PoolControl:

• 45 different Excel sheets
• Each community wanted a different invoice
• Neighbors complaining about "not knowing what to do"
• Charges impossible to follow
• Neighborhood meeting asking for constant explanations

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✅ The Solution with PoolControl

1. Customer = Community (not individual neighbor)

Cliente: Comunidad "Residencial El Paraíso"
├── CIF: G-12345678
├── Dirección fiscal: Calle Azul 1
├── Presidente: Antonio García
├── Administrador: Gestoría López
└── Piscinas:
    ├── Piscina Principal
    └── Piscina Infantil

Important: The community is the client, not each neighbor.

2. Adapted Billing

They configured All Inclusive payment mode:

Cuota mensual: 350€/mes
Incluye:
- 3 visitas semanales
- Productos químicos
- Mantenimiento equipos
- Reparaciones menores (<100€)

No incluye:
- Reparaciones mayores (presupuesto aparte)
- Apertura/cierre de temporada (200€ cada)

Advantage: Closed budget for the community. No surprises.

3. Reports to the President

Each month, PoolControl automatically generates:

INFORME MENSUAL - Comunidad El Paraíso
Junio 2024

VISITAS REALIZADAS: 12
✅ Completadas: 12
✅ Puntuación media: 9.2/10

CONSUMOS:
• Cloro usado: 45kg
• pH- usado: 12L
• Otros: ...

INCIDENCIAS:
• 15/06: Filtro limpiado (preventivo)
• 22/06: Rotura manguera (reparado)

ESTADO PISCINA: ✅ Óptimo

The president teaches it at the neighborhood meeting. Problem solved.

4. Access Control

Some communities have keys in goal:

Nota en PoolControl:
"Recoger llave en portería (Sr. José)
Devolver antes de las 14:00"

The technician sees it in his app. They never forget to return the key.

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📊 Results

Before vs After

Metric	Before	After
Time in billing	3 days/month	30 min/month
Complaints at meetings	15-20/community/year	2-3/year
Communities that are leaving	5/year	1/year
New communities	3/year	12/year

Testimony

"Before I came to neighborhood meetings defensively. Now I come with a printed report and everyone is happy."

— Ana, Community Maintenance

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🛠️ Specific Configuration

Seasons

The communities have seasonal hours:

Season	Schedule	Frequency
Summer	7:00-23:00	3x week
Winter	Closed	1x week (review)
Opening	-	Special visit 2h
Closing	-	Special visit 2h

PoolControl automatically schedules with Master Routes.

Price Scaling

Ana has 3 rates depending on size:

Type	Swimming pools	Neighbors	Monthly fee
Small	1	<50	250€
Mediana	1-2	50-150	350€
Grande	2-3	>150	€500

In PoolControl, each community has its configured rate.

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💡 Tips for Communities

Tip 1: Photos at neighborhood meetings

Ana takes monthly photos of the pool. He teaches them at meetings. The neighbors see the work done.

Tip 2: Direct communication with presidents

He has a WhatsApp group with all the presidents. Important notices: "Tomorrow we can't go, it's raining."

Tip 3: Clear annual budget

In January, send to each community:

• Monthly fee × 12
• Opening cost
• Closing cost
• Extra repair budget

No surprises = calm presidents.

Tip 4: Civil liability insurance

All communities have to have it. Ana saves the policy number in PoolControl.

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📈 Scalability

Ana started with 10 communities. Now he is 45.

How do you manage it alone?

1. PoolControl bills automatically
2. The technicians work independently (they see routes in the app)
3. Only answer calls from presidents (emergencies)

Next step: Hire someone to answer phones and leave management alone to her.

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🏢 Communities are regular customers

If you give them confidence, they stay for years.

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